Signal
Before VZO, Rutgers staff spent valuable time clicking through individual event records or consulting printed schedules to confirm which orientation sessions each student could attend. With over twenty session types divided by school, population, and student type, even quick questions from students required staff to dig into the system or ask administrators for access.
System
Using VZO’s Event Eligibility and Availability link, staff can instantly see which sessions a student is eligible to attend and which they are not. The view lists eligibility reasons, such as missing college filters or mismatched student types, so front-line staff can answer questions on the spot.
Student workers no longer need full event access. They can help callers using a limited view that shows everything they need on one screen while protecting sensitive system data.
Outcome
The tool cut troubleshooting time in half and eliminated the need for manual searches or printed reference charts. Staff can now focus on the next student or parent rather than clicking through screens. The team operates with more confidence, speed, and control while maintaining proper system security.
AI Bridge
Rutgers’ clear, eligibility-based troubleshooting model is informing new Insight Agents in VZOS. These agents will analyze which session filters generate the most student confusion and recommend communication updates before problems reach the help desk. Future systems will learn from patterns of student inquiries to proactively reduce friction in orientation registration.
