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Why are events not showing on the dates page?

Resolving Event Visibility Issues in VZO

Introduction

This guide provides steps to troubleshoot event visibility issues in VisualZen (VZO), whether the problem affects all students or specific individuals/groups. Follow these steps to diagnose and resolve the issues efficiently.

General Troubleshooting for All Students

  1. Verify Event Settings:

    • Event Status: Ensure the event is set to open. Events set to hidden or closed are not visible to students.
    • Timing Restrictions: Check 'Hide Before,' 'Hide After,' 'Close Before,' and 'Close After' dates. These settings should not conflict with the current date to ensure event visibility.
    • Capacity Settings: Confirm that the student maximum capacity for the event is not set to zero. A zero value means no students can view the event.

  2. Filter Configuration:

    • Filter Checks: Ensure that under every filter within the events, at least one item is selected. Missing selections can prevent events from being visible to all students.

Specific Troubleshooting for Individual Students or Groups

  1. Confirm the Student's Experience:

    • Impersonate the Student: Sign in as the student to verify whether they indeed cannot see the event. This step helps understand the issue from the user's perspective.

  2. Cross-Check Event Filters with Student Information:

    • Match Criteria: Ensure the student's profile matches the criteria set in the event filters (e.g., student type, major).
    • Capacities within Filters: If there are capacity limits within specific filters (e.g., major), verify whether these limits have been reached by checking attendance for that filter category.

  3. Verify Specific Capacities:

    • Verify Filter Capacities: For instance, if an event limits biology majors to 5 spots and the student is a biology major, use reports or the attendance area within the event to see how many biology majors are registered. If the limit is met, this explains the lack of visibility for that student.

Conclusion

By methodically following these steps, you can determine the cause of event visibility issues in VZO and implement the appropriate solutions. This guide helps ensure that all students have access to the events they should be seeing, based on their profile and the event settings.