Troubleshooting: Branding Updates Not Showing

Issue:

You’ve recently requested branding updates, but when you log into the system, the changes aren’t visible.

Cause:

This is likely due to a caching issue. When your browser stores old versions of the website, it may prevent you from seeing the latest updates.

Solution:

To resolve this, follow these simple steps to refresh your browser’s cache:

1. Perform a Hard Refresh:

   • Windows: Press Ctrl + F5.
   • Mac: Press Cmd + Shift + R.
   • This forces your browser to load the latest version of the page.

2. Clear Your Browser Cache (if Step 1 doesn’t work):

   • Go to your browser settings.
   • Find the Clear Browsing Data or Clear Cache option.
   • Ensure you only clear cached images and files (you won’t lose your login credentials).

Still Not Seeing the Updates?:

If you’ve tried the above steps and the branding updates are still not visible, please reach out to our support team for further assistance.