Troubleshooting: Invalid Guest Type Error
When a student receives an "Invalid Guest Type" error after modifying their reservation, it typically stems from event or guest settings. Below are the top reasons why this error may occur, along with helpful guidance to resolve the issue.
✅ Reason 1: Event Change Affects Guest Policy
Scenario:
The student switches from one event to another, but the new event has different guest policies.
Example:
- Student moves from an in-person session that allows guests to a virtual session that does not allow guests.
Resolution:
Advise the student to check the guest policy for the new event. If the event doesn’t permit guests, they must remove any previously added guests before saving changes.
✅ Reason 2: Exceeding the Guest Limit
Scenario:
The student tries to add more guests than the event allows.
Example:
- The event allows 2 guests per student.
- The student already has 2 guests listed.
- They attempt to add a 3rd guest.
Resolution:
Inform the student of the maximum number of guests permitted. Ask them to remove an existing guest before adding a new one or proceed without exceeding the limit.
✅ Reason 3: Invalid Guest Type Selection
Scenario:
The student tries to add a guest type that isn’t allowed for the selected event.
Example:
- The event only allows Adult 12+ guest types.
- The student tries to add a Child up to 11 as a guest.
Resolution:
Review the allowed guest types configured for the event. Guide the student to select an appropriate guest type or inform them if children are not permitted.
🛠️ Summary
To prevent the "Invalid Guest Type" error, students should:
- Verify the guest policy of the event before making changes.
- Ensure they are not exceeding guest limits.
- Only add guest types approved for the specific event.
If students continue experiencing issues, direct them to VZ at support@visualzen.com for further assistance.