Troubleshooting: Student Can't See a Task or Event

✅ Step 1: Use the Eligibility & Availability Tools

Start with the built-in tools — these give you instant feedback on why the item is or isn’t showing.

For Events

• Go to Reservations > Reservation Record

• Click Check Event Eligibility/Availability

• Review the results:

  • ✅ Eligible & Available – Student can register

  • ❌ Eligible but Unavailable – Registration closed or event full

  • ⛔ Ineligible – Student doesn’t meet event filters

For Task List Items

• Go to Reservations > Reservation Record

• Click Check Task List Item Eligibility/Availability

• Review the results:

  • ✅ Eligible Tasks – Items the student should see

  • ❌ Unavailable – Hidden due to date range or filter issue

  • ⛔ Ineligible – Student doesn’t meet filter criteria

📌 Use these tools first — before impersonating. They instantly identify logic mismatches.

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✅ Step 2: Impersonate the Student

If the tools don’t explain the issue, impersonate the student to see their view.

• Use the Impersonate link in the reservation

• Confirm visibility of:

  • Event options

  • Task list

  • Specific task items

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✅ Step 3: Review Event or Task Setup

If the student still can’t see the item, check the setup details.

🗓️ Events

• Event Status = Open

• Hide Before/After or Close Before/After dates aren’t hiding it

• Max Capacity hasn’t been reached (check reports)

• Filter rules:

  • Each active filter must have at least one value checked

  • If nothing is selected in a filter category, no student will qualify

  • If Student Groups are used, student only needs to match one of the selected groups

  • Filters apply based on student’s current data when they log in or are impersonated

🔍 Edge Cases

• If a student previously qualified and already selected the event, they’ll still see it even if their data no longer matches.

• If they never selected it and their data changes, the event disappears.

• Admins can always assign students to events — even ones they can’t see.

📋 Task Lists

• Task list is active

• Correct list is assigned

• If multiple lists match, only the first qualifying list will display

🧩 Task Items

• Verify the assigned task list actually includes the item

• Start/end dates are current

• Student meets filter logic

• Task isn’t hidden behind a prerequisite

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✅ Step 4: Watch for Cap or Filter Conflicts

Cap logic can block visibility even if an event looks open.

Example:

• Event cap = 100 students

• Nursing major cap = 20 students

• Once 20 Nursing majors register, new Nursing majors won’t see the event — even if spots remain for others.

The same logic applies to filtered task list items.

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✅ Step 5: Adjust and Retest

You can test visibility by temporarily adjusting:

• Remove a filter or increase a filter cap

• Re-impersonate the student

• If the item now appears, the issue was with filter logic or capacity

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🧠 Common Visibility Blockers

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🆘 Still Stuck?

If the student still can’t see the item, include this info in your support ticket:

• Student’s full name

• Event or task they can’t see

• Screenshots (if available)

• What you already checked from this guide